Last updated · April 2026
Saela, Inc. ("Saela", "we" or "us") respects and is committed to protecting your, the end user or parent/legal guardian of the end user ("you" or "your"), privacy. This Privacy Policy explains how we collect, use, and disclose information about individuals when individuals access and use our website located at www.saelasync.com (the "Site"), when the Site is used to navigate to third-party platforms, or where users access, download and use the Saela mobile application (the "App"). The Site, and the App are, collectively, the "Services."
Please note that, unless we define a term in this Privacy Policy, all capitalized terms have the same meanings as in our Terms of Use.
Changes to this Privacy Policy
We may change this Privacy Policy from time to time to address new technologies, regulatory requirements, or for other purposes. We will provide notice to you if these changes are significant and, where required by law, we will obtain your consent. Notice may be made by posting a notice on the Services, by notifying you by email using the email address you last provided, or by other means that are consistent with applicable law.
Personal Information we collect
Personal information means any information that may be used to identify an individual, including, but not limited to, an individual's name, email address, a home, postal or other physical address, phone number, and online contact information.
Personal Health Information means any information that identifies or can reasonably be linked to an individual and that relates to the individual's past, present, or future physical or mental health or condition, including without limitation information about menstrual or reproductive health, symptoms, health observations, wellness data, mental health and emotional observations, biometrics, test results, health information and any related inferences generated by the App or Services.
Information you provide to us directly (with registration)
A user must create an account within the App in order to use our registration-based Services. The kinds of personal information, which includes Personal Health Information, that you may provide us when using our App include:
- First name and last name
- Cell phone number, carrier and device information
- Email address
- Birth date
- Preferred pronouns
- Journal entries and chat entries
- Profile customizations
- SMS, email and in-app messaging, including communications with support
- Safety and wellness responses
- Appointment and meeting scheduling
- Voice or video data (when you use communication features of the App) or image data
- Preferred language
- General health information, as determined by the user
Cookies and tracking technology
We collect information automatically when you visit our Site or access and use our Services through a variety of technologies, including cookies, pixels, tags, and Web beacons. We do not use cookies to serve third-party advertisements, nor to target users with behavioral advertising.
How we use Personal Information
When you register to use our Services, we use the personal information we collect from you (including Personal Health Information) to:
- Create your account and provide the Services to you
- Personalize the Services based on your activity
- Remember your activity and progress
- Enable messaging and communications features in the Services
- Generate AI-powered responses
- Recommend content
- Detect safety concerns (including severe issues)
- Improve chatbot automated responses (we send de-identified information to third party chatbot providers for this purpose)
- Respond to your messages, inquiries or requests
- Send you messages related to the performance of the Services
- Perform research and product development
- Maintain our business records and for other internal business purposes
- Comply with applicable law or protect our legal rights
We do not use Personal Health Information to market products and services.
Third parties we disclose Personal Information to
Service providers and vendors. Technology infrastructure, communication providers, AI and ML providers, analytics and performance monitoring, security and authentication, customer support, marketing service providers. All are contractually bound to use data only for specified purposes.
Research partners. We may share de-identified and aggregated data sets with research partners. This data has all identifiers removed and cannot be linked back to individual users. We do not share Personal Health Information with research partners.
Payment processors. For subscription payments only. We do not share Personal Health Information with payment processors.
Corporate affiliates and acquirers. In mergers, acquisitions, or reorganizations, personal information may be transferred consistent with this Privacy Policy.
Government, law enforcement, and legal processes where required by law.
We do not sell personal information, including Personal Health Information, to third parties. We do not share personal information with third parties for their own marketing purposes.
Regulatory status
The App and Services are not intended to be used as a substitute for professional medical advice, diagnosis, or treatment, and Saela is not a "covered entity" or "business associate" as those terms are defined under HIPAA. Accordingly, HIPAA does not apply to information you provide through the App.
Use by children and minors
The App and Services are not intended for use by children under the age of 18. Saela does not knowingly collect personal information from children under 18.
Data retention and deletion
You may delete your account through the Services at any time. Upon account deletion, we delete all Personal Information associated with your account. We retain Personal Health Information for as long as a User Account remains active. An account is considered inactive if no logins have occurred within the past twenty-four (24) months. To exercise your rights, contact us at privacy@saelasync.com.
Data security
We safeguard personal information with physical, electronic, and managerial procedures. In certain areas of our Services, we use industry-standard SSL encryption. While we strive to protect personal information, we cannot guarantee the security of personal information that we process.
Questions or suggestions
If you have questions or concerns about our collection, use, or disclosure of your personal information, please email us at privacy@saelasync.com.